Backing our community
2019-20
Statistical highlights
Our statistics from 2019-20 demonstrate ongoing demand. Our teams worked with more than 7,000 people, and 600 people gained skills at Substation33.
Young people
Youthlink – 216
Next Step Plus – 164
Community Youth Response – 14
Managing money
and debts
Financial counselling – 293
AGL – 392
Money Smart – 435
Emergency Relief – 565
COVID Response – 532
Finding a place to live
Housing 1st – 229
YFS Connect – 284
Thriving Families – 33
Community education
Events – 122
Reach – 6,976
Substance use
Shift – 53
Domestic and
family violence
Women’s Advocates – 302
Project Hera – 144
Responsible Men – 445
Beaudesert DFV – 236
Employment and
enterprise
Spark – 87
ParentsNext – 713
Substation33 – 600
Rail Trail – 16
Families with children
Assessment and Service Connect – 180
Step by Step – 64
Step by Step counselling – 114
Intensive Family Support – 60
Sure Steps – 20
Functional Family Therapy –
Child Welfare – 82
Legal help
YFS Legal – 1,403
Our “front door” team, YFS Connect, responded to more than 13,920 requests for information, advice or referrals in 2019-20.
Concerns about financial problems and housing or homelessness continued to be the most significant reasons people contacted us with financial crisis and housing problems commonly co-existing.
Source: YFS Connect presenting issues data
- Client satisfaction
YFS takes feedback very seriously as part of our drive to improve our clients’ experience and outcomes. In 2019-20, feedback remained largely very positive.
We routinely ask our clients for feedback about their experiences with us. In our latest round of surveys, 96% of our clients were very positive about how we treated them. Clients were also generally satisfied that we helped them with their problems, with 88% saying we did this “very well” or “extremely well”.
YFS treated me well
YFS helped me with my problems
Extemely well
Very well
Somewhat well
Not so well
Not at all well
- Social enterprise
- Our staff
In 2019-20, 148 paid workers (113 full time equivalent) and 54 volunteers formed the greater YFS team, including Substation33.
Full time - 82
Part time - 37
Casual - 29
Volunteers - 54
Students - 34
- Staff survey shows YFS backs its workforce
In 2020, YFS undertook a survey of staff through BPA Analytics, a firm specialising in employee culture surveys.
The survey attracted responses from 86% of our staff (106 of 123 staff surveyed), and showed that we are doing well in the eyes of our employees. According to BPA, YFS exhibits a strong culture of success, with staff strongly engaged in the organisation’s future, optimistic and ready for change.
Our feedback compared very favourably to similar organisations, and also showed ongoing improvement since our first staff survey in 2013. YFS is considered a “truly great place to work, on balance” by 89% of our staff, compared with 64% when benchmarked against organisations in the social and community services sector. The most common reasons employees said they chose to work at YFS were our positive reputation, our community-mindedness and our values base.
Staff expressed strong confidence in the ability of the organisation and themselves to cope with the difficulties of the COVID-19 pandemic, while almost half highlighted that COVID-19 impacts were also their most significant concern for the future.
YFS is a truly great place to work
Source: BPA Analytics 2020 YFS Employee Survey
- Our diversity
A significant proportion of YFS clients identify as Aboriginal and/or Torres Strait Islander, as do many of our staff. Likewise many of our clients and staff identify as culturally and linguistically diverse.
YFS staff
First Nations peoples
Culturally and linguistically diverse
Clients
First Nations peoples
Culturally and linguistically diverse