Backing our community

2019-20

Statistical highlights

Our statistics from 2019-20 demonstrate ongoing demand. Our teams worked with more than 7,000 people, and 600 people gained skills at Substation33.

Young people

0
clients assisted

Youthlink – 216
Next Step Plus – 164
Community Youth Response – 14

Managing money

and debts

0
clients assisted

Financial counselling – 293
AGL – 392
Money Smart – 435
Emergency Relief – 565
COVID Response – 532

Finding a place to live

0
clients assisted

Housing 1st – 229
YFS Connect – 284
Thriving Families – 33

Community education

0
people reached

Events – 122
Reach – 6,976

Substance use

0
clients assisted

Shift – 53

Domestic and

family violence

0
clients assisted

Women’s Advocates – 302
Project Hera – 144
Responsible Men – 445
Beaudesert DFV – 236

Employment and

enterprise

0
clients assisted

Spark – 87
ParentsNext – 713
Substation33 – 600
Rail Trail – 16

Families with children

0
clients assisted

Assessment and Service Connect – 180
Step by Step – 64
Step by Step counselling – 114
Intensive Family Support – 60
Sure Steps – 20
Functional Family Therapy –
Child Welfare – 82

Legal help

0
clients assisted

YFS Legal – 1,403

YFS Connect logo400px
Our “front door” team, YFS Connect, responded to more than 13,920 requests for information, advice or referrals in 2019-20.

Concerns about financial problems and housing or homelessness continued to be the most significant reasons people contacted us with financial crisis and housing problems commonly co-existing.

Homeless - 4,150 83%
At risk of homelessness - 1,988 39.76%
Financial 1,959 39.18%
Tenancy - 1,036 20.72%
Family support - 616 12.32%
Other - 579 11.58%
Domestic violence - 459 9.18%
Legal - 238 4.76%
Mental health - 205 4.1%
Substance use - 118 2.36%
Employment - 109 2.18%
Energy assistance - 78 1.56%
Disability - 45 1%
Education - 41 1%

Source: YFS Connect presenting issues data

YFS takes feedback very seriously as part of our drive to improve our clients’ experience and outcomes. In 2019-20, feedback remained largely very positive.

We routinely ask our clients for feedback about their experiences with us. In our latest round of surveys, 96% of our clients were very positive about how we treated them. Clients were also generally satisfied that we helped them with their problems, with 88% saying we did this “very well” or “extremely well”.

YFS treated me well​

YFS helped me with my problems​

Extemely well

Very well

Somewhat well

Not so well

Not at all well

0
hours of work experience and volunteering
0
hours of paid employment
0
kilograms of electronic waste recycled

In 2019-20, 148 paid workers (113 full time equivalent) and 54 volunteers formed the greater YFS team, including Substation33.

Full time - 82

Part time - 37

Casual - 29

Volunteers - 54

Students - 34

In 2020, YFS undertook a survey of staff through BPA Analytics, a firm specialising in employee culture surveys.

The survey attracted responses from 86% of our staff (106 of 123 staff surveyed), and showed that we are doing well in the eyes of our employees. According to BPA, YFS exhibits a strong culture of success, with staff strongly engaged in the organisation’s future, optimistic and ready for change.

Our feedback compared very favourably to similar organisations, and also showed ongoing improvement since our first staff survey in 2013. YFS is considered a “truly great place to work, on balance” by 89% of our staff, compared with 64% when benchmarked against organisations in the social and community services sector. The most common reasons employees said they chose to work at YFS were our positive reputation, our community-mindedness and our values base.

Staff expressed strong confidence in the ability of the organisation and themselves to cope with the difficulties of the COVID-19 pandemic, while almost half highlighted that COVID-19 impacts were also their most significant concern for the future.

YFS is a truly great place to work

89%
YFS 2020
64%
OUR SECTOR

Source: BPA Analytics 2020 YFS Employee Survey

A significant proportion of YFS clients identify as Aboriginal and/or Torres Strait Islander, as do many of our staff. Likewise many of our clients and staff identify as culturally and linguistically diverse.

YFS staff

First Nations peoples

Culturally and linguistically diverse

11%
First Nations peoples
14%
Culturally and linguistically diverse
Clients

First Nations peoples

Culturally and linguistically diverse

13%
First Nations peoples
11%
Culturally and linguistically diverse